Privacy Policy

Privacy Policy

Last updated: 8 November 2026

Welcome to Phunyuka Bamphethe. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, subscribe to our communications, purchase our products or interact with our online platforms.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who We Are

Phunyuka Bamphethe is an independently operated online educational and gaming-content platform providing information, educational resources, articles and digital products relating to crash games and gaming.

Website: https://phunyukabamphethe.co.za

Owner / Operator: Phunyuka Bamphethe

Email: hello@phunyukabamphethe.co.za

Business location: Edenvale, Johannesburg, Gauteng, South Africa, 2000.

For purposes of POPIA, the responsible party is the person or entity that determines why and how your personal information is processed.

2. Personal Information We Collect

Depending on how you use our website, we may collect:

  • Contact information: Your name, email address and other contact details you voluntarily provide.
  • Account information: Login details and account information if you create an account.
  • Purchase information: Product orders, purchase history, billing details and transaction references.
  • Payment information: Payment method, payment status, transaction references and relevant EFT payment confirmation information.
  • Communication information: Messages, enquiries, feedback and information you provide when contacting us.
  • Newsletter information: Your email subscription preferences, consent records and email engagement information where available.
  • Technical information: IP address, browser type, device information, operating system and website usage information.
  • Cookie information: Information collected through cookies and similar technologies, subject to applicable preferences and consent requirements.

We do not intentionally request sensitive personal information unless it is necessary for a specific lawful purpose.

3. How We Collect Your Information

We may collect personal information when you:

  • Register an account on our website.
  • Subscribe to our newsletter or email updates.
  • Purchase a guide or other digital product.
  • Complete a contact form or send us an enquiry.
  • Download educational resources.
  • Submit proof of EFT payment, where applicable.
  • Interact with our website, videos, social media pages or other online content.
  • Accept or interact with cookies and website tracking technologies.

Some technical information may also be collected automatically when you visit our website.

4. Why We Use Your Information

We may use your personal information to:

  • Operate, maintain and improve our website.
  • Create and manage customer accounts.
  • Process orders and deliver purchased digital products.
  • Confirm payments and manage transactions.
  • Send order confirmations, receipts and important service notifications.
  • Manage newsletter subscriptions and send requested updates.
  • Respond to questions and customer support enquiries.
  • Improve our educational content and website experience.
  • Monitor website performance and understand visitor behaviour.
  • Detect, prevent and investigate fraud, abuse and security incidents.
  • Comply with applicable legal and regulatory obligations.

We will only process personal information where we have an appropriate lawful basis, such as consent, contractual necessity, a legal obligation or another basis permitted by applicable law.

5. Email Subscriptions and Marketing

If you subscribe to our newsletter, we may use your name and email address to send you educational content, website updates, new video announcements, product information and other marketing communications.

Marketing communications will be sent in accordance with applicable law. Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly at hello@phunyukabamphethe.co.za.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to purchases or services you have requested.

6. Purchases and Payments

Our website may use eCommerce to manage online orders and digital product purchases.

We may accept payments through the following methods:

  • PayFast, including supported credit and debit cards, Zapper and other available payment options.
  • PayPal.
  • Electronic Funds Transfer (EFT).

When you purchase a product, we may process your name, email address, billing details, order information, payment method, transaction references and payment confirmation details.

For EFT payments, we may use payment references and proof-of-payment information to verify and reconcile transactions.

Third-party payment providers process payments according to their own privacy policies, security practices and terms.

We do not intend to store full payment card details on our website. Payment credentials are handled by the relevant payment service providers.

7. WhatsApp and Social Media

Phunyuka Bamphethe may operate a WhatsApp Channel and maintain profiles on platforms such as YouTube, TikTok and Facebook.

Following or interacting with these platforms is voluntary.

When you use these services, your information is also governed by the privacy policies and terms of the relevant platform providers.

We do not control how third-party social media platforms collect, use or store your information.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Ensure that the website functions correctly.
  • Remember certain website preferences.
  • Support shopping cart and checkout functionality.
  • Understand website traffic and visitor behaviour.
  • Improve website performance and user experience.

We may use analytics services to understand how visitors interact with our website.

Where applicable, non-essential cookies and tracking technologies will be managed in accordance with applicable consent requirements.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Sharing Personal Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our website and provide our services. These may include:

  • Website hosting and technical service providers.
  • Payment processing providers, including PayFast and PayPal.
  • Email delivery and newsletter management services.
  • Website analytics and security providers.
  • Digital product delivery and customer support services.
  • Professional advisers, regulators or law enforcement authorities where legally required.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards and confidentiality obligations are in place.

10. International Transfers of Information

Some of our website service providers may store or process personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable POPIA requirements, including the requirements relating to cross-border transfers.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include website security controls, access restrictions, secure connections, password protection, software updates and appropriate service-provider safeguards.

However, no online system or electronic transmission can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual obligations, providing services, resolving disputes and complying with legal requirements.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal retention obligations.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion or destruction of information where legally appropriate.
  • Object to certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Object to direct marketing communications.

To exercise your rights, contact us at hello@phunyukabamphethe.co.za.

14. Children’s Privacy

Our website and gambling-related educational content are intended for adults aged 18 and older.

We do not knowingly collect personal information from persons under the age of 18 for access to gambling-related content or services.

If we become aware that personal information has been collected from a person under 18 in circumstances where it should not have been collected, we will take appropriate steps to address the matter.

15. Third-Party Websites

Our website may contain links to external websites, gaming platforms, payment providers, social media services and other third-party resources.

We are not responsible for the privacy practices, content, security or policies of external websites.

We encourage visitors to review the privacy policies of any third-party services they use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or applicable legal requirements.

Any updated version will be published on this page with a revised update date.

17. Contact Us

If you have questions about this Privacy Policy or how your personal information is processed, please contact us:

Business: Phunyuka Bamphethe

Owner / Operator: Phunyuka Bamphethe

Email: hello@phunyukabamphethe.co.za

Website: https://phunyukabamphethe.co.za

Business location: Edenvale, Johannesburg, Gauteng, South Africa, 2000.

We will endeavour to respond to privacy-related requests within a reasonable period and in accordance with applicable law.